🔒 Privacy Policy
At ONDINEA, we value your privacy and are committed to protecting your personal information. By using our website, you agree to the practices described in this policy.
Information We Collect
- Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Order Details
- Payment Information (processed securely through payment partners)
How We Use Your Information
- To process and deliver your orders.
- To provide customer support.
- To improve our website and shopping experience.
- To send order updates and important notifications.
Data Security
We use reasonable security measures to protect your information. However, no online transmission or storage system can be guaranteed to be completely secure.
📜 Terms of use
By accessing or using the ONDINEA website, you agree to these Terms of use.
- All prices are displayed in INR.
- Product images are for representation only. Actual packaging may vary.
- Orders are subject to product availability.
- We reserve the right to cancel any order due to pricing errors, stock issues, or suspected fraudulent activity.
- Customers are responsible for providing accurate shipping information.
- Misuse of this website may result in restriction of access.
🚚 Shipping Policy
- Orders are usually processed within 1–2 business days.
- Delivery time generally ranges between 3–7 business days depending on location.
- Delivery timelines may vary during holidays, festivals, or unforeseen circumstances.
- Customers will receive tracking details once the order is dispatched.
- Shipping charges, if applicable, will be displayed during checkout.
🔄 Refund & Return Policy
Customer satisfaction is important to us.
- Products must be unused, unopened, and in their original packaging to be eligible for return.
- Returns should be requested within the return period mentioned at the time of purchase, where applicable.
- Opened or used skincare products are generally not eligible for return due to hygiene and safety reasons, unless the item received is damaged or incorrect.
- Approved refunds will be processed to the original payment method within a reasonable processing period.
❌ Cancellation Policy
- Orders may be cancelled before dispatch.
- Once an order has been shipped, cancellation may not be possible.
- If cancellation is approved before dispatch, the refund will be initiated to the original payment method.